Privacy policy

Last updated: 21 August 2025

At Infinity Cleaning (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of personal information:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • Service preferences and booking details
  • Any other information you provide directly to us

We may also collect non-identifiable information (such as website usage data, cookies, and analytics) to help us improve our website and services.

2. How We Collect Information

We may collect your personal information when you:

  • Make a booking through our website or over the phone
  • Contact us by email, phone, or via online forms
  • Subscribe to our newsletters or promotions
  • Interact with our website (cookies, analytics, etc.)

3. How We Use Your Information

We use your personal information to:

  • Provide cleaning services and manage your bookings
  • Communicate with you about your services, inquiries, or feedback
  • Process payments and issue invoices
  • Improve our website, customer experience, and service offerings
  • Send marketing and promotional materials (only if you have opted in)

4. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose your personal information to:

  • Our employees, contractors, and trusted service providers (only as needed to provide services)
  • Payment processors and IT providers who help operate our systems
  • Where required by law or government authorities

If we share information with third-party service providers, we take reasonable steps to ensure they comply with Australian privacy laws.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

6. Access and Correction

You have the right to access and request correction of your personal information we hold. If you would like to access or update your details, please contact us at the details below.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience. You can choose to disable cookies in your browser settings, but this may affect the functionality of our site.

8. Marketing & Opt-Out

If you have opted in, we may send you promotional emails or SMS about our services. You may opt out at any time by clicking the unsubscribe link in emails or contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The updated version will be posted on our website with the “last updated” date.

10. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:

Infinity Cleaning
Email: hello@infinitycleaning.com.au
Phone: 047 888 5210
Address: Arundel 4214 Queensland Australia